Dispute/Refund Policy
Once you have accepted and placed a charge on your credit card for your degrees, you have an obligation to fulfil your responsibility to pay. A great deal of work goes into the customization of your documents and sometime unscrupulous people try to use our process to plagiarize our documents. For this reason, once you have accepted your degree and charged the payment to your credit card, this constitutes a valid charge and there will be no refunds.
Most people are honest and so this may not apply to you:
Please note that trying to deny a valid charge through your bank or credit card company is fraudulent and is illegal.
When we receive such disputes, this is our standard DISPUTE POLICY:
IF YOU TRY TO DISPUTE or DENY a valid charge, your credit card or checking account along with your name and address will immediately be added to a negative database. The negative database is shared by thousands of merchants on the internet, both large and small, and you will not be able to purchase goods or services from said merchants in the future.
IF YOU TRY TO DISPUTE or DENY a valid charge, you will be sent an invoice for the disputed amount by regular postal mail. Copies will also be sent to your bank and credit card company. The invoice will include the following information:
- The name of our site where you paid to paid for the documentation
- Your IP address when you signed up
- The day and time of your signup
- Original charge amount plus a £25 fee for dispute processing.
If you do not pay the invoice within 30 days, a second invoice will be sent. The second invoice will include the following information:
- Access logs detailing when you accessed the site and spoke to our registrars in question and what ISP and telephone line or e-mail address you used to do so.
- Examples of any files, images or any other information or material protected by copyright or not protected that you sent us.
If the second invoice is not paid within 30 days, your file will be forwarded to one of the 17 collection agencies that we work with in all five continents.
To avoid any of the above, we encourage you to contact us first for any problems with your purchase. We have an excellent track record in resolving any problems to see that you are fully satisfied with your purchase.
